Privacy Policy mykad99

This Privacy Policy is published and managed by mykad99, an online gaming platform dedicated exclusively to users in Malaysia. This document explains in detail how we collect, use, disclose, transfer, and protect your personal data when you use our website, mobile app, and all services offered by mykad99.

This policy applies to all registered members, users browsing our platform, and any individual who interacts with mykad99 through online or offline channels. By using the mykad99 platform, you acknowledge that you have read and fully understood the contents of this Privacy Policy.

This Privacy Policy should be read together with Terms and Conditions and Responsible Gaming Policy mykad99, all of which together constitute the entire agreement between you and our platform.

Mykad99 only collects personal data that is necessary for the specific purposes stated in this policy. The following are the categories of data we collect:

We do not collect sensitive data categories such as health information, criminal records, or biometric data unless specifically required by law or for identity verification purposes permitted under the PDPA.

Mykad99 uses collected personal data solely for legitimate, stated purposes. Below are the primary purposes for which your data is used:

• Account Management: To create, verify, and manage your member account, including ensuring login security and account integrity.
• Transaction Processing: To process deposits, withdrawals, and any other financial transactions accurately and securely.
• Identity Verification (KYC): To comply with legal requirements relating to age verification, anti-money laundering (AML), and counter-terrorism financing (CFT).
• Service Delivery: To provide access to all games and platform features, including Slots, Live Casino, Sports Betting, and Fish Shooting Games.
• Communication: To send important account-related notifications, promotions you have subscribed to, and service updates.
• Platform Security: To detect, investigate, and prevent any fraudulent activity, misuse, or security threats.
• Responsible Gaming: To monitor gaming patterns and ensure members are not exposed to the risks of harmful gaming addiction.
• Service Improvement: To analyze usage patterns and improve the overall user experience.
• Legal Compliance: To fulfill any reporting or compliance obligations stipulated by the relevant authorities.

Mykad99 does not sell, rent, or disclose members' personal data to third parties for their own marketing purposes. However, there are certain situations where we may need to share your data with trusted parties:

• Third-Party Service Providers: We share necessary data with payment providers (such as FPX, Touch 'n Go, GrabPay), licensed game providers, and identity verification companies — all subject to strict confidentiality agreements.
• Authorities & Law Enforcement: mykad99 will disclose personal data to government authorities, law enforcement bodies, or courts where lawfully required under Malaysian law, a valid search warrant, or a court order.
• Fraud Prevention & AML: Certain data may be shared with registered industry bodies or fraud prevention agencies for the purpose of detecting and preventing money laundering and terrorism financing.
• Business Transfers: In the event of a merger, acquisition, or sale of mykad99 assets, member data may be transferred as part of the relevant transaction, subject to notification to members and continued privacy protection.

Mykad99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Saves your preference settings such as interface language and display preferences to enhance ease of use.
• Analytics Cookies: Helps us understand how members use the platform for product improvement purposes. Data collected is aggregated and does not directly identify individuals.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and protect the integrity of member accounts.

You can manage cookie settings through your web browser. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality or user experience of the mykad99 platform.

Mykad99 implements robust technical and organizational security measures to protect your personal data from unauthorized access, loss, destruction, or accidental disclosure. Among the security measures we have in place:

• Data Encryption: All data transmitted through the platform is protected with 256-bit TLS/SSL protocols. Sensitive data stored in databases is also encrypted using industry-standard encryption algorithms.
• Access Controls: Access to members' personal data is restricted to staff with a legitimate business need only. All access is logged and continuously monitored.
• Two-Factor Authentication (2FA): mykad99's internal systems use two-factor authentication for all administrative access to prevent unauthorized entry.
• Regular Security Audits: mykad99 conducts regular security assessments and penetration testing by independent cybersecurity experts to identify and address any vulnerabilities.
• 24/7 Monitoring: Our systems are continuously monitored by our security team to detect any unusual activity or security threats in real time.
• Incident Response Plan: mykad99 has a tested incident response procedure in place to ensure any data breach is handled swiftly and effectively.

Mykad99 retains members' personal data only for as long as it is needed for the purposes stated in this policy, or for as long as required by applicable law.

• Active Account Data: Retained for as long as your account is active and for a reasonable period after account closure to allow for the resolution of any outstanding disputes.
• Financial Transaction Records: Retained for a minimum of seven (7) years in compliance with Malaysia's financial and tax legal requirements.
• KYC Documents: Retained for a minimum of five (5) years after account closure in compliance with AML/CFT legal requirements.
• Security Logs: Retained for one (1) to two (2) years depending on security investigation requirements.
• Support Communication Data: Retained for three (3) years for reference and service improvement purposes.

Once the specified retention period has expired, your personal data will be securely deleted or anonymized in accordance with the data disposal procedures established by mykad99, unless there is a legal requirement to retain it for a longer period.

In accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), as a mykad99 member you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you. Data access requests will be processed within 21 business days.
• Right to Rectification: You have the right to request correction of any personal data that is inaccurate, incomplete, or outdated. You may update basic information directly through your account settings or by contacting our support team.
• Right to Withdraw Consent: You have the right to withdraw consent for certain data processing (particularly for direct marketing) at any time, without affecting the validity of processing carried out prior to withdrawal.
• Right to Object: You may object to the processing of your personal data in certain situations, including for direct marketing purposes.
• Right to Complain: If you believe that mykad99 has violated any provision of the PDPA regarding your personal data, you have the right to lodge a complaint with the Malaysia Personal Data Protection Commissioner.

The mykad99 platform is intended exclusively for individuals aged 18 and above. mykad99 does not knowingly collect, store, or process personal data of children under the age of 18.

All prospective members are required to confirm that they are at least 18 years of age during the registration process. mykad99 enforces age verification through a strict KYC process, including verification of valid identity documents.

Parents or guardians who are concerned that their child may have registered on the mykad99 platform are welcome to contact our customer support team immediately for follow-up action.

Mykad99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements to the platform's services.

Any material or significant amendments to this Privacy Policy will be communicated to members via:

• In-platform notifications on mykad99 that appear upon login.
• Email to the address registered in your account (for significant amendments).
• Updates the "Last Updated" date at the top of this page.

It is your responsibility to review this Privacy Policy page periodically. Your continued use of the mykad99 platform after any amendments are published indicates your acceptance of the revised Privacy Policy terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or how mykad99 handles your personal data, we encourage you to contact us. Our privacy and customer support team is ready to assist you.

• Live Chat: The fastest way to get help — available 24 hours a day, 7 days a week via the chat icon within the platform.
• Privacy Email: [email protected]

For more information regarding your data protection rights in Malaysia, you may refer to the official website of the Department of Personal Data Protection Malaysia.